Unibet Privacy Policy — Your Data, Our Responsibility

Welcome to Unibet. We understand how important your personal data is to you. That is why Unibet has made user privacy a top priority from day one. This privacy policy clearly explains what information we collect, why we collect it, how it is used, and what rights you have.

This privacy policy applies to the Unibet website, mobile app, and all other digital services. By creating an account with Unibet, you are considered to have accepted the terms of this policy.

We believe transparency is the foundation of trust. Our privacy policy is written in plain, accessible language so any user can understand it easily. If you have any questions, our support team is always ready to help.

Unibet collects different types of information — some provided directly by you, and some collected automatically. Full details are listed below:

We only collect data that is necessary to provide our services, meet legal obligations, and keep your account secure. No unnecessary data is collected.

Unibet uses your data only for specific, defined purposes. We never sell your information to advertisers or third parties.

• Account management: To create, verify, and manage your account.
• Service Delivery: To activate gaming services, bonuses, and promotions.
• Transaction Processing: To process deposits and withdrawals successfully.
• Ensuring Security: To prevent fraud, money laundering, and unauthorized access.
• Legal obligations: To submit required reports to regulatory authorities.
• Customer Support: To handle your questions and resolve any issues.
• Service Improvement: Analyzed to improve your platform experience.
• Sending Relevant Offers: To send you relevant bonuses and promotions (you can opt out at any time).

Unibet may share your data with third parties only in the following limited circumstances and strictly to the extent necessary:

• Payment Providers: Payment services such as bKash, Nagad, and Rocket, for transaction verification.
• KYC verifier: Authorized agencies for identity and age verification.
• Regulatory Authority: Licensing authorities as required by legal obligations.
• Technology Partners: Server hosting and security service providers (under strict confidentiality agreements).
• Law enforcement agencies: When required by court order or legal investigation.

Before sharing your data with any third party, we ensure they uphold the same privacy standards we do. Your data is never sold under any circumstances.

The Unibet website and app use cookies. Cookies are small text files stored on your device that help improve your browsing experience.

We use the following types of cookies:

• Essential Cookies: To maintain your login session and keep the site functioning properly. These cannot be disabled.
• Performance Cookies: To analyze site usage and improve your experience.
• Functionality Cookies: To remember your language preferences and settings.
• Marketing Cookies: To show relevant ads (only with your consent).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

Unibet uses multiple layers of security to protect your data. Our security infrastructure is regularly audited by independent third parties.

• 128-bit SSL/TLS encryption on all data transmissions.
• Firewall and intrusion detection systems.
• Two-factor authentication (2FA) available.
• Data encryption at the server level.
• 24/7 security monitoring.
• Regular security audits and updates.

That said, no online system can guarantee 100% security. We encourage you to do your part — use a strong password and never share it with anyone.

Unibet retains your data only for as long as necessary. All data is kept while your account is active. After account closure, data is retained for the following periods:

• Financial transaction details: 5 years (as required by legal obligation).
• KYC verification documents: 5 years.
• Gaming History: 3 years.
• Customer Support Records: 2 years.
• Marketing Information: Deleted immediately upon withdrawal of consent.

After the retention period, data is securely deleted or anonymized so you can no longer be identified.

As a Unibet user, you have the following rights over your personal data:

To exercise any of these rights, please contact our support team. We are required to respond to your request within 30 days.

Unibet is an 18+ platform. We never collect data from anyone under the age of 18. Age is verified at registration, and any account found to belong to a minor is closed immediately.

If we become aware that any data from a minor has been collected inadvertently, we will delete it immediately upon being notified.

Unibet is an international platform. Your data may sometimes be stored or processed on servers located outside your country. In such cases, we ensure that:

• Data transfers comply with international data protection laws.
• The destination country has adequate data protection measures in place.
• Data is encrypted in transit.
• Legal agreements and confidentiality terms with third parties are mandatory.

Unibet may update this privacy policy from time to time. For any significant changes, we will notify you at your registered email address and display a notice at the top of the page.

Continued use of Unibet after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.

If you have any questions, complaints, or requests regarding this privacy policy, please reach out to our support team. We are always here to help.

We typically respond to your request within 3 business days of receipt. Complex matters may take up to 30 days.